ITIL Implementation In Schools

I was looking around trying to find some more material for you, and also some of my undergraduate students studying INS2002 - ICT Systems Support and came across an article on the BCS website regarding implementation of ITIL principles in primary and secondary schools.

The beauty of ITIL is that it is generic, but that means it needs a different interpretation for each and every adopter. Not so says Tracey Torble of T2 Consulting; as an IT service management consultant to education she found that theory can be put into practice once and applied many times.

The IT systems and services in schools was so diverse that BECTA who carried out some research came up with a generic approach which they called FITS - This is well worth a look.