Service Management Maturity for UoN IT Services

If you haven't reviewed the assessment of UoN's IT Services department on it's current level of maturity for service management, have a read first.

Consider that this assessment is based upon just one stakeholders opinions with regard to KPAs, however having reviewed it myself, and based on my experience too (I also spent a short time temping for them a few years back), it seems reasonably fair.

Having spoken to Dinesh Parmar in IT services regarding ITIL he seemed to think that it was a really good idea, and I am sure that the previous director of IT services might have thought so as well.

So why don't they engage with the processes - What possible reasons do you think there are for this? (please add your comments)